Money Back Guarantee
Our Money Back Guarantee is valid within 30 days of placing the order, provided that all applicable terms and conditions are met.
If you're not satisfied with the quality of the delivered work, you may request a refund by contacting us through the following:
Call: +1 (630) 379-9175
Email: info@primetechinnovate.com
If you are not satisfied with the initial drafts provided by Writing Help Portals, you may request a refund. However, once your project moves to the second round of content development, a refund will no longer be applicable.
Refund requests must be submitted in writing. Once received, we will process your refund minus a 10% service and processing fee for content packages. For website-related projects, if the website is under development, 40% of the total cost will be deducted before the refund is processed.
Rush service fees, including 24-hour delivery or urgent changes, are non-refundable.
Approved refunds will be credited back within 10–15 business days.
We will not process refunds for clients who remain unresponsive for more than 45 days unless prior notice is given to put the project on hold due to personal circumstances. If inactivity exceeds 60 days, a reactivation fee of $150 will be required to resume work.
If a client decides to cancel the website portion of a package after 30 days, no refund will be provided. However, the project can be placed on hold and resumed at a later time.
Refund eligibility will be void if additional revisions (even a single change, regardless of complexity) are requested or if the client fails to respond in a timely manner to project updates or status communications from primetechconsultancy.com.
By accepting a refund, the client agrees that it will serve as their sole and final resolution for the associated services. Additionally, the client forfeits any rights to use, reproduce, or claim ownership of the delivered content, designs, or materials.
If any portion of the order is approved and finalized, the remaining components of the package will no longer be eligible for a refund.